1. Does my billing and shipping have to match? Yes!
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2. Do you offer refunds? There are never any exchanges or refunds after an order is filled and shipped out. If the vendor makes a mistake, we only offer product exchanges provided the returned item is undamaged and in its original packaging.
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3. I ordered online, but want to cancel, Can I do that? We apologize, but once an order has been placed, it cannot be changed or returned. Before submitting their order, we advise customers to thoroughly review the details.
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4. I ordered the wrong size wig cap, what should I do? House Of Units is NOT RESPONSIBLE for any improperly fitted wigs.
PLEASE REFER TO THE HEAD MEASUREMENT SECTION.
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5. Do you accept rush orders? YES, Rush orders will have an additional fee!
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6. How many bundles come in your wigs? House Of Units uses 3-4 bundles for each unit.
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7. What is the processing time for orders? Please allow 14-21 business days on all custom orders. If your unit are ready to ship, They will be shipped out within 2-5 business days.
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8. Are your wigs glueless? YES, units can be worn glueless. however, frontals may require adhesive.
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9. Can I ship my wig to you to customize and style? YES, please email houseofunits2022@gmail.com.
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10. What Is a custom unit? Custom wigs are machine wefted and individually customized based off your head measurments. units are not one size fit all.
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11. What is the difference between hd and transparent lace? hd lace is a lace that is thin and almost clear, giving it the ability to blend in right with your skin. this makes the hairline almost impossible to see. Transparent lace is just the regualr lace in a transparent or nude color.
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12. Is the install unit included? No, installs are not available.
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